Privacy policy

Last Updated: October 21, 2026

Snugella™ ("we," "us," or "our") operates the website shopsnugella.com, including its related content, products, and services (collectively, the "Services").

Snugella™ is powered by Shopify, which provides the e-commerce platform used to operate our online store.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or communicate with us.

We value your privacy and are committed to handling your personal information responsibly.

1. Personal Information We Collect

When you interact with our website or make a purchase, we may collect the following information:

  • Contact Information: Your name, email address, phone number, billing address, and shipping address.

  • Order Information: Products purchased, order history, payment status, and shipping details.

  • Payment Information: Payment details required to process transactions through Shopify and supported payment providers.

  • Technical Information: IP address, browser type, device information, and website activity collected through Shopify and applicable technologies.

  • Customer Communications: Information you provide when contacting customer support or submitting inquiries.

We collect information directly from you and, where applicable, automatically through our website and service providers.

2. How We Use Your Information

We use personal information to:

  • Process payments, fulfill orders, and arrange deliveries.

  • Provide order confirmations, shipping updates, and customer support.

  • Respond to inquiries and resolve order-related issues.

  • Send promotional emails, special offers, and product updates when you have subscribed or otherwise provided the required consent.

  • Maintain website functionality and improve the shopping experience.

  • Detect and prevent fraudulent or unauthorized activity.

  • Comply with applicable legal obligations.

We use personal information only for purposes permitted by applicable law.

3. Sharing Information with Third Parties

We may share personal information with trusted third-party service providers when necessary to operate our business.

These may include:

  • Shopify: To operate our online store and support checkout and order management.

  • Payment Providers: To securely process transactions.

  • Shipping and Fulfillment Partners: To prepare, ship, and deliver customer orders.

  • Email Service Providers: To send order notifications and marketing communications.

  • Other Service Providers: To support website operations and related business functions.

We may also disclose information when required by law, to protect our legal rights, or in connection with a lawful business transaction.

Our service providers may process information in countries outside your place of residence, where privacy laws may differ.

4. Cookies and Website Technologies

Our website uses cookies and similar technologies that support essential functions, such as shopping carts, checkout, and website security.

Depending on the services and settings enabled, cookies may also help us understand website activity, improve performance, and personalize the shopping experience.

You can manage certain cookies through your browser settings and any privacy preference controls made available on our website.

Disabling essential cookies may affect the functionality of some website features.

5. Email Marketing and Communications

If you subscribe to Snugella™ marketing communications, we may send you product updates, promotional offers, and other relevant information.

You can unsubscribe from marketing emails at any time by selecting the "Unsubscribe" link included in those messages or contacting us directly.

Unsubscribing from marketing communications will not prevent you from receiving essential transactional emails, such as order confirmations and shipping updates.

6. Payment Security

Snugella™ uses Shopify and supported payment providers to facilitate secure online transactions.

Payment information is processed through the applicable payment services, which maintain their own security practices and privacy policies.

We take reasonable steps to protect the personal information handled through our store. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and meet applicable legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer required, it will be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Withdraw consent for certain uses of your information.

  • Opt out of certain marketing activities or data processing practices.

To submit a privacy-related request, contact us at shopsnugella@gmail.com.

We may need to verify your identity before processing a request. Certain information may need to be retained to fulfill legal or contractual obligations.

You may also visit Shopify's Privacy Portal to learn about privacy choices relating to Shopify's processing of personal information.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

Snugella™ is not responsible for the privacy practices, security, or content of websites operated by other organizations.

We encourage customers to review the privacy policies of third-party websites before providing personal information.

10. Children's Privacy

Our website is intended for general audiences and is not directed toward children under the age of 13.

We do not knowingly seek to collect personal information directly from children under 13.

If you believe a child has provided personal information through our website, please contact us so we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

Snugella™ may update this Privacy Policy periodically to reflect changes in our business operations, website features, or applicable legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

Where required by law, we will provide additional notice of material changes.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us.

Snugella™

Website: https://shopsnugella.com

Email: shopsnugella@gmail.com

We welcome your questions and are committed to addressing privacy-related inquiries responsibly.